WARRANTY SUPPORT

More About How We Do Things

 

SUPPORT DIRECTLY FROM OUR MAIN OFFICE

Support is standing by to assist with any product questions you may have. Our agents are stationed in the same office that prepares and distributes our parts so they're acutely aware of all operations. Just let us know if you need help.

FULL WARRANTY AND PRODUCT SUPPORT WITH EVERY PURCHASE

Things happen. Whether it's due to bad design, part flaw, user error or misuse, we're here to help. By completing a few simple questions, you can submit a warranty request and receive a response in less than 24-hours, if not the same day. *Some exclusions apply.

VALUE UNLIKE ANY OTHER

Allow our products and support to speak for themselves. Make Supplying Demand® products your first choice for any repair.  We are The Repair Brand™. 

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LOCATE INFORMATION

We need to know:

  1. Full Name on original order

  2. Address on original order

  3. Date of Purchase

  4. Name of Marketplace or Website the order was placed

  5. Order Number or Order ID

  6. Model Number of appliance

  7. Serial Number of appliance

LET US KNOW

Send the requested information to Warranty Support and one of our agents will begin processing your replacement request. You should received a response within 24-hours, if not the same day.​

THE FINE PRINT

Some restrictions do apply:

  • Must be purchased from an authorized distributor

  • Must be within 1 year of purchase

  • Part must be compatible with model and serial number of appliance

  • Only valid for 1 claim

  • Replacement is only available if item is still an active SD SKU

 

*Warranty Exclusions

Some products are excluded from our one-year guarantee. These include, but are not limited to, fuses and filters. Filters (air, grease, water, etc.) are meant to be replaced every 3 - 6 months and cannot be warrantied. If there is an issue with your product, please contact Customer Support. Fuses (thermal, line, glass, cut-out, etc.) are meant to be indicators of a problem within the appliance. Replacing the fuse without correcting the reason for failure will likely result in an immediate failure of the new fuse. Please use caution when replacing fuses and have a professional properly diagnose the issue prior to fuse installation. Other notable exceptions are drip pans, cleaning products, light bulbs, and/or consumables that may be used regularly or completely within the first year.

 

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