More About How We Do Things
SUPPORT DIRECTLY FROM OUR MAIN OFFICE
Support is standing by to assist with any product questions you may have. Our agents are stationed in the same office that prepares and distributes our parts so they're acutely aware of all operations. Just let us know if you need help.
FULL WARRANTY AND PRODUCT SUPPORT WITH EVERY PURCHASE
Things happen. We're here to help. We guarantee our parts for one year. *Some exclusions apply.
VALUE UNLIKE ANY OTHER
Allow our products and support to speak for themselves. Make Supplying Demand® products your first choice for any repair. We are The Repair Brand®.
We need to know:
Full Name on original order
Address on original order
Date of Purchase
Name of Marketplace or Website the order was placed
Order Number or Order ID
Model Number of appliance
Serial Number of appliance
LET US KNOW
Please direct support requests for orders directly from within the marketplace from which the order originated. Please see related note below.
THE FINE PRINT
Some restrictions do apply:
Must be purchased from an authorized distributor
Must be within 1 year of purchase
Part must be compatible with model and serial number of appliance
Only valid for 1 claim
Replacement is only available if item is still an active SD SKU
LET US KNOW
To elaborate, we often receive duplicate support requests on various platforms (marketplace, email, social media, fax...yes, we still get faxes) which cause our agents to respond multiple times to the same issue, overlapping resources, and delaying a resolution for you. This also delays our ability to get to all customer requests in a timely manner.
We understand it can be frustrating when an order arrives damaged, is incorrect, or does not function as expected. We can assure you we are here to help and will resolve this for you quickly.
For best results for any order-related issues, please communicate from within the marketplace in which the order originated. This keeps the order organized and often creates an easier and faster resolution. This is because marketplaces often withhold some (if not all) of your personal information for security purposes. This makes it difficult for sellers on those marketplaces to quickly resolve issues outside the marketplace.
You’ll find all your orders in your purchase history. It's also the place to go if you need to return an item, pay for your purchases, or view your order details.
shopify / parts - Direct Purchase
Supplying Demand purchases made directly on our Shopify store or any affiliated website, please contact us directly.
Some products are excluded from our one-year guarantee. These include, but are not limited to, fuses and filters. Filters (air, grease, water, etc.) are meant to be replaced every 3 - 6 months and cannot be warrantied. If there is an issue with your product, please contact Customer Support. Fuses (thermal, line, glass, cut-out, etc.) are meant to be indicators of a problem within the appliance. Replacing the fuse without correcting the reason for failure will likely result in an immediate failure of the new fuse. Please use caution when replacing fuses and have a professional properly diagnose the issue prior to fuse installation. Other notable exceptions are drip pans, cleaning products, light bulbs, and/or consumables that may be used regularly or completely within the first year.